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The Call Center & ICMI.com Opt-In E-Mail file offers qualified requestors to Call Center Magazine & ICMI.com that have opted-in to receive additional information from United Business Media as well as other industry-related third-party vendors. Call Center Magazine & ICMI.com write about the products and services which call center and help desk managers buy, such as digital announcement systems, Internet call center products, telemarketing software, headsets, predictive dialers, call recording/monitoring equipment/services, and call accounting software.
Requestors and registrants of Call Center Magazine & ICMI.com are Call Center/Corporate Managers and IT (Information Technology) professionals responsible for the call center providing customer support, technical support and customer care from companies in the United States and Canada.
Selections available on the Call Center Magazine & ICMI.com Opt-In E-Mail file include:
JOB TITLE:
Corporate/Call Center Mgmt = 8,027
CEO/President/Chairman/Owner = 2,265
Exec VP/VP/Director/GM = 1,644
CFO/Controller = 114
Telemarketing/Sales = 237
Customer Service Mgmt = 1,256
Technical Support/Help Desk = 675
Training Mgmt = 217
Other Support Mgmt = 531
Other Sales/Marketing Mgmt = 468
Other Corp/Call Center Mgmt = 620
IS/IT Management = 2,248
CIO/VP/Director/Chief of IS = 526
Telecom/Data Comm/Network Mgmt = 543
IP Telephony/Internet Mgmt = 170
Systems/Software Dev Mgmt = 203
Sys Analysis/Sys Integration = 403
Other IS/IT Mgmt = 403
Other = 1,669
Consultant = 1,076
VAR/VAD/System Integration = 131
Training/Education = 462
BUSINESS:
Advertising/Marketing/Publishing = 853
Computer/Telecom Manufacturing/Software Publisher = 745
Computer/Telecom VAR/VAD/Systems Integrator = 790
Telecommunications Services = 1,285
Manufacturing (non-computer) = 490
Finance/Banking/Insurance = 1,735
Government & Military = 577
Utilities = 267
Healthcare/Medical = 863
Wholesaling/Distribution = 379
Retailing (catalog-based) = 202
Retailing (all other) = 507
Transportation/Aviation/Aerospace = 262
Teleservices Bureau/Outsourcing = 316
Consulting/Training = 1,250
Other Business/Services = 984
Travel/Hospitality = 243
Other = 519
NUMBER OF CALL CENTES IN ORGANIZATION:
5 or More Call Centers = 3,487
4 Call Centers = 788
3 Call Centers = 1,181
2 Call Centers = 1,676
1 Call Centers = 4,426
NUMBER OF WORKSTATIONS IN CALL CENTER:
More than 500 Workstations = 2,193
250-499 Workstations = 1,118
100-249 Workstations = 1,550
50-99 Workstations = 1,366
25-49 Workstations = 1,566
Less than 25 Workstations = 4,114
NUMBER OF EMPLOYEES:
More than 50,000 employees = 957
10,000-49,999 employees = 1,114
5,000-9,999 employees = 815
1,000-4,999 employees = 1,644
500-999 employees = 1,075
100-499 employees = 2,119
10-99 employees = 2,449
Less than 10 employees = 1,764
VALUE OF PRODUCTS RECOMMENDED/APPROVED:
More than $5 Million = 849
$1 Million to $4,999,999 = 1,289
$500,000-$999,999 = 1,038
$100,000-$499,999 = 2,119
$10,000-$99,999 = 2,538
Less than $10,000 = 3,218
PRODUCTS SPECIFIED/RECOMMENDED/APPROVED:
Helpdesk Solutions = 4,152
Performance Management = 4,273
Knowledge Management = 4,284
Incentives & Premiums = 2,843
Call Routing Systems = 4,409
Hosted/'On-Demand' Call Center Systems = 1,759
CRM/Analytics = 3,601
Outsourcing/Teleservices = 3,119
Site Selection Services = 1,981
Customer Support/Helpdesk = 4,996
Outbound Mgmt/Telemarketing Software = 2,653
Voice Response Systems = 3,835
Call Accounting/Toll Fraud Software = 2,256
ACD/PBX = 3,271
Workforce Mgmt Software = 3,747
Electronic Displays = 3,041
Monitoring Systems = 4,644
Training/Consulting & Services/Consulting = 4,304
Call Center Design & Ergonomics = 3,560
Power Protection/Disaster Recovery = 2,871
Headsets = 5,191
Long Distance/Carrier Services = 2,894
VOIP = 3,499
Other = 516
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