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Former title: Customer Service Database from CMP Technology
The Customer Service Database from United Business Media offers business and technology executives who are directly involved in the purchase, implementation, and management of their company's customer service solutions. These software and system solutions are essential in tracking help desk requests, monitoring the progress of customer service requests, and collecting and responding to customer feedback.
The Customer Service Database from United Business Media combines subscribers to United Business Media's InformationWeek and Call Center Magazine.
Categories of selections available on the Customer Service Database from United Business Media include:
PRIMARY BUSINESS:
• Aerospace = 4,201
• Agriculture/Mining/Oil/Natural Resource = 1,954
• Architecture/Engineering/Construction = 6,728
• Business Services = 14,773
• Communications Carriers = 11,117
• Computer / Data Processing = 6,001
• Consultant = 27,268
• E-Commerce/E-Business = 5,879
• Education = 14,640
• Entertainment = 1,534
• Finance/Banking/Accounting = 17,886
• Govt/Military/Public Admin = 18,667
• Government - Federal = 10,330
• Government - State = 5,035
• Government - Local = 5,889
• Health/Medical/Pharmaceutical = 14,644
• Insurance/Legal Services/Real Estate = 11,441
• ISP / ASP = 14,749
• Manufacturing(Comp / Comm) = 17,105
• Manufacturing(Non-Computer) = 18,520
• Media Marketing/Advertising = 8,747
• Non Profit / Trade = 4,945
• Software Developer/Publisher/Web Developer = 9,654
• Telecommunications = 3,580
• Transportation = 4,217
• Travel/Hospitality/Recreation/Food Service = 3,484
• Utilities = 3,339
• VAR/System/Network Integrator = 44,065
• Web Hosting/Service Provider = 1,436
• Wholesale/Retail/Distribution/Trade = 17,776
• Other Business = 11,689
PRIMARY JOB FUNCTION:
• CEO/President/Partner/Chairman/Owner = 43,344
• Chief Operating Officer/COO = 867
• CIO/CTO = 21,733
• Consultant = 19,085
• Controller/Treasurer/CFO = 4,456
• CSO/CISO = 1,375
• Data Comm/Telecomm Mgmt = 1,187
• DB Administrator/Developer/Specialist = 711
• Departmental Mgmt = 8,694
• Design & Development Engineering Mgmt = 4,434
• Engineer/Scientist = 1,223
• Executive Mgmt = 32,100
• Financial Staff = 770
• Financial/Admin/Regulatory Mgmt = 1,767
• General Corporate Mgmt = 54,553
• Internet/E-Business Mgmt = 5,658
• Internet/E-Business Staff = 1,328
• IS/IT Vice President = 14,294
• IS/IT Mgmt = 63,935
• IS/IT Staff = 3,278
• LOB-Line Of Bus Tech Mgmt = 27,746
• Marketing/Sales Mgmt = 3,450
• Marketing/Sales Staff = 1,374
• Networking Mgmt = 20,172
• Networking Staff = 8,583
• Quality Control / Assurance = 7,315
• Research & Development = 664
• Software Development/Programming/Engineering Staff = 14,512
• Software Development/Programming/Engineering Mgmt = 15,598
• Technical Mgmt = 8,811
• Technical Staff = 4,763
• Webmaster/Web Maintenance Mgmt = 3,941
• Webmaster/Web Maintenance Staff = 1,233
• Other Job Function/Title = 9,212
NUMBER OF EMPLOYEES:
• 20,000 or more = 34,000
• 10,000 - 19,999 = 15,489
• 5,000 - 9,999 = 16,665
• 5,000+ = 3,057
• 1,000 - 4,999 = 31,801
• 500 - 999 = 22,773
• 100 - 499 = 41,666
• 50 - 99 = 31,091
• Less than 50 = 77,916
SALES/REVENUE:
• Over $1 Billion = 1,541
• $500 Mil - $999.9 Mil = 3,288
• $100 Mil - $499.9 Mil = 2,385
• $50 Mil - $99.9 Mil = 1,428
• $10 Mil - $49.9 Mil = 3,716
• $1 Mil - $9.9 Mil = 7,780
• Less Than $1 Mil = 11,222
NEW AGGREGATE BUSINESS PRODUCT BUYER DATA NOW AVAILABLE:
• 0-3 Month Individual And Site Buyers = 25,915
• 4-6 Month Individual And Site Buyers = 7,255
• 7-9 Month Individual And Site Buyers = 4,596
• 10-12 Month Individual And Site Buyers = 3,945
OPERATING SYSYTEMS USED:
• AIX = 935
• DOS - Disk Operating System = 3,240
• Linux = 79,064
• Macintosh = 51,759
• Mini / Mainframe = 1,820
• MVS = 20,365
• Netware = 35,617
• OS/2 = 1,064
• OS/400 = 22,252
• SCO Unix = 1,009
• Server Operating Systems = 22,971
• Sun Solaris = 30,949
• Unix = 65,236
• VMS = 5,850
• Windows Server 0S = 57,010
• Windows 2000 = 83,157
• Windows 2003 = 106,302
• Windows 3.X/95/98/2000 = 86,196
• Windows CE = 38,699
• Windows Desktop = 31,846
• Windows Longhorn = 24,062
• Windows NT = 61,355
• Windows XP = 137,641
• Windows Vista = 79,227
• Other = 40,147
PROGRAMMING LANGUAGES:
• .Net = 58,802
• Assembler = 905
• C# = 8,189
• C/C++ = 13,097
• Cobol = 6,631
• Eclipse = 5,125
• IBM Visual Age = 6,829
• J2EE = 47,544
• J2SE = 3,790
• J2ME = 2,458
• Java (JSP) = 14,080
• Oracle = 8,013
• PHP = 5,001
• SQL = 15,351
• UML = 8,289
• VB.Net = 6,821
• Visual Basic = 59,666
• Visual C++ = 11,417
• Visual Studio = 9,639
• XML = 11,863
• Other Programming Language = 5,109
IT PRODUCTS SPECIFIED - include:
• Anti-Virus Software = 99,990
• Application Development Mgmt/Integration Tools = 59,058
• Application/B2B Integration,Middleware = 48,087
• Application Servers = 90,434
• Application Acceleration = 1,988
• Application Security = 6,051
• ASP's/ISP's/FSP'S = 61,175
• Asset Mgmt/Project Portfolio = 47,630
• ATM = 25,212
• Appliances (Security) = 12,929
• Authentication = 23,187
• Back-Up Systems = 47,100
• Bandwidth Mgmt = 6,913
• Back Office,System Mgmt,Network = 4,108
• Biometrics = 2,475
• Blade Servers = 45,417
• Bridge/Routers/Gateway/Hub = 76,525
• Build Management = 4,721
• Business Applications (Header) = 148,769
• Business Intelligence Software = 66,329
• Business Process Mgmt = 69,569
• Cable Modems = 26,496
• CAD Software = 7,321
• Call Center/Help Desk = 73,688
• Carrier / CLEC = 10,047
• Cases/Chassis = 9,392
• CD Rom/Optical Storages = 2,900
• Certificate Authorities = 10,882
• Change Mgmt, Version Control = 42,226
• Client Server Software = 9,598
• CMM = 3,798
• Collaboration/Knowledge = 44,634
• Communications (Header) = 135,348
• Communications Software = 12,077
• Compliance/Regulatory/Risk Mgmt = 11,489
• Compliance Tools = 2,893
• Consulting / Outsourcing = 88,383
• Content Delivery = 17,660
• Content Management = 2,563
• Content Storage/Retention = 1,986
• Content Switches = 9,427
• Contract Assembly = 2,012
• Copiers = 75,056
• Corporate Portal = 14,653
• Customer Relationship Mgmt-CRM = 82,653
• Data Mining/Warehousing/Statistical Analysis = 27,333
• Data Modeling/Design = 7,570
• Data,Voice&Video Networking = 1,901
• DB Mgmt Systems-JBuilder,DB2, SQL = 76,386
• Database Servers = 88,234
• Design Services = 3,675
• Desktop Storage = 16,915
• Desktop Systems/Network Computer = 16,590
• Digital Video/Audio Production = 12,665
• Directory Services = 13,160
• Disaster Recovery = 83,634
• Disk/Tape Drives/Other Mass Storage = 3,756
• Distributor Services = 2,577
• Document Imaging/Mgmt = 68,035
• Document Scanners = 11,080
• Desktop/Advanced Workstation/Thin Client = 29,576
• DSL = 60,684
• EAI Software = 11,455
• E-Business/E-Commerce/E-Marketing Software = 66,653
• Email Services = 1,382
• Email/Messaging = 33,614
• Embedded PC = 17,247
• Encryption = 31,552
• Enterprise Application Integration = 55,943
• Enterprise Storage = 58,857
• Enterprise Resource Planning Software-ERP = 52,631
• Entry Level Services 1-2 = 14,249
• FDDI-Fiber Distributed Data Interface = 25,668
• Financial/Accounting Software = 58,219
• Firewalls = 106,709
• Frame Relay = 29,559
• Gigabyte/Fast Ethernet = 42,356
• Graphics Software = 557
• Grid Computing Architecture = 5,304
• Groupware = 29,576
• Hardware/Systems (Header) = 165,010
• Host Protection = 8,059
• Human Resources Software = 1,839
• Identity Mgmt = 56,304
• Image/Document Scanning/Capture Equipment = 11,080
• Instant Messaging Systems = 2,949
• Internet Training = 65,609
• Integration of Voice & Data Network = 14,058
• Intranet Product/Services (Header) = 124,568
• Intrusion Detection = 103,119
• IP Contact / Call Centers = 49,085
• IP Storage = 9,590
• ISDN = 44,774
• Java Development Tools = 45,946
• Keyboard/Mouse/Joysticks = 11,964
• Knowledge Mgmt Software = 22,949
• KVM Switches = 28,127
• LAN Infrastructure = 28,195
• LAN's/LAN Products/Upgrade = 89,391
• LANs/WANs = 110,664
• Laptop/Notebook/Handhelds = 116,503
• Leased Line Services = 2,228
• Life Cycle Mgmt = 2,868
• Linux Desktop Applications = 8,332
• Linux Servers = 51,749
• Load Balancers/Caches = 11,363
• Mac Computers = 16,098
• Mainframe/Mini/Super Comp = 66,726
• MAN Infrastructure = 9,798
• Memory/Microchip/Chip Sets = 18,546
• Middleware or Distributed Object = 7,947
• Mini/Midrange Computers = 81,637
• Minis/Superminis = 16,168
• Mobile Computing Applications = 82,204
• Mobile Computing Platforms = 25,057
• Modems/Modem Components = 1,302
• Monitors/Display/Flat Panels = 100,742
• Mktg/Sales Automation Software = 1,747
• MSP = 5,549
• Multi-Function Devices = 11,759
• Network Attached Storage-NAS = 29,204
• Network Analyzers/Monitors = 19,607
• Network Mgmt Software = 69,257
• Network Printers = 25,747
• Network Testing, Monitoring, & Mgmt = 702
• Network/Application Performance Mgmt = 25,974
• Networking Systems Mgmt = 26,679
• Networking/Communication Software = 73,974
• Networking Hardware/Software (Header) = 139,308
• Non-Volatile Memories = 4,153
• OCX (Ole Custom Control) = 21,017
• Operations Security = 7,342
• Optimization Utilities = 4,322
• Other Application Software = 38,874
• Other Infrastructure = 12,704
• Other Internet/Intranet = 46,687
• Other Networking = 32,903
• Other Software Application Development = 39,197
• Other Wireless/Mobile Technology = 35,690
• Output/Report/Cold Mgmt = 1,809
• Packaging & Burn-In = 1,940
• Partner Relationship Mgmt (PRM) = 11,086
• Patch Management Tools = 11,360
• PC Servers = 131,967
• PC's/Workstations = 149,657
• PDA's Pocket PC's = 129,718
• Phones/Soft Clients = 3,345
• Perimeter Protection = 8,800
• Peripherals (Header) = 126,398
• Productivity Software = 11,518
• PKI - Public Key Infrastructure = 15,410
• Policy Mgmt = 13,077
• Portable Computers = 140,571
• POS Barcoding/Input Device = 11,782
• POS/Retail Inventory Mgmt = 7,783
• Presentations/LCD/Projects = 71,419
• Printers/Scanners = 106,279
• Project Mgmt Products = 9,125
• QOS (Quality Of Service) = 9,972
• Rack Systems = 8,981
• RAID = 59,827
• RAM = 5,175
• Remote Access Servers = 69,329
• Routers/Switches = 30,183
• Security Consulting = 16,669
• Security Mgmt = 64,698
• Security Products/Services (Header = 130,976
• Secure Remote Access = 7,251
• Secure Messaging = 7,186
• Security Servers = 4,302
• Servers/Suites = 11,937
• Servers (Header) = 155,034
• Services (Header) = 135,126
• SOA/Web Services = 57,545
• Software Testing Tools/Q&A = 3,094
• Software Components (Header) = 99,048
• Sonnet-Synchronous Optical Network = 14,422
• Spam/Content Filters = 30,665
• Search Engine, Text, Document Mgmt = 14,638
• Service Provider Carrier Class = 9,841
• SSP = 8,396
• Storage Area Networks - SAN = 65,490
• Storage Mgmt/Products/Services = 75,669
• Storage Products (Header) = 118,296
• Storage Servers = 74,297
• Streaming Video Technology = 11,799
• Supply Chain Management = 40,072
• System Mgmt Software = 72,645
• T-1/Fractional T-1/T-3 = 73,275
• Tablet PC's = 18,177
• Telecom Products & Services = 52,024
• Telecommunications = 13,498
• Terminal Servers = 2,826
• Terminals/Monitors/Printers = 16,061
• Test Equipment/Services = 2,854
• Traffic Mgmt = 15,971
• Training = 32,349
• Transaction Processing = 1,920
• Unibrand Desktop/Servers White Box = 12,376
• Unified Messaging = 8,654
• Unix Servers = 41,452
• UPS {Power Protection} = 85,802
• Video Servers = 6,757
• Video/Tele Conferences = 57,996
• Virtual Private Networks (VPN) = 90,614
• Virtualization Management = 51,135
• Voice Over IP (VoIP) = 72,491
• Voice Servers = 9,624
• VPN/Remote Access = 81,538
• VPN Services = 17,024
• Vulnerability Assessment = 23,598
• WAN Infrastructure = 20,783
• WAN Switches = 8,223
• WANs = 61,814
• Web Authority/Development = 67,242
• Web Design Services = 4,008
• Web Development Tools/XML = 25,653
• Web Hosting = 25,913
• Web Monitoring Services = 10,826
• Web Server Software/Hardware = 58,695
• Website Management = 69,486
• Web/Commerce Servers = 68,261
• Window Servers/Windows In PC = 93,239
• Wireless LAN/Point to Point = 47,354
• Wireless LAN's/WAN's = 81,422
• Wireless/PCS/Cellular = 74,514
• XDSL = 25,950
• XML Applications/Edit = 50,336
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