In today's competitive business environment, every enterprise must have the capacity to interact with its customers in every media (phone, fax, Web, e-mail, live chat, VoIP, etc.) at any time. Contact centers must be equipped to handle inbound-outbound "calls" in a variety of multimedia channels. Call Center Demo & Conference provides regional venues where key enterprise executives and managers can learn about and buy "Next Generation Customer Contact Technologies" — and leading industry manufacturers and service providers can demonstrate and sell their "Next Generation Customer Contact Technologies".

As technologies are integrated into enterprises across the board to create fully interactive, multimedia contact centers, the demand for more highly skilled and specialized customer service representatives (CSRs) will increase substantially. The training/coaching/recruiting of these specialty CSRs will create new exhibitor markets and conference program challenges.

Each year, Call Center Demo & Conference presents a series of regional events across North America. Each version has distinct features beyond regionality, offering a Site Selection Summit, a special CRM focus and Call Center Magazine's product of the year awards announcements. Each show features keynotes and Site Tours (of local call centers) and networking events. The conference programs feature certification training and testing in conjunction with industry organizations such as ICMI, CIAC and CCNG.

Attendees of Call Center Demo & Conference are IS and Telecom buyers, who are in charge of the technical and system side of Call Centers. They come to Call Center Demo & Conference looking for: CTI solutions for their ACDs, Remote Agent Software, Help Desk, Blended and Predictive Dialing, Outsourcing, Telemarketing, Training, Furniture, Peripherals, Site Selections, Work Force Management, Monitoring, Internet-Enabled Solutions.